Emergency Callout Service
Plumbing emergency?
We're here to help.
Urgent plumbing issues require a calm, professional response. Contact us immediately and we'll assess your situation and advise on the fastest possible resolution.
What to do right now
While you wait for professional help, these steps can limit damage and keep everyone safe.
Turn off your water
Locate your stopcock (usually under the kitchen sink or where the water main enters) and turn it clockwise to shut off the water supply to your property.
Turn off your boiler
If there's a suspected gas leak or boiler fault, switch off the boiler and open windows. Do not use any electrical switches near the suspected area.
Contact us immediately
Email us with as much detail as possible — what's happening, where, and how long it's been occurring. We'll respond as fast as possible.
For gas emergencies
If you smell gas, call the National Gas Emergency line immediately: 0800 111 999. Leave the property and do not use electrical switches.
Contact Us Immediately
Reach us for emergency assistance
Send us an urgent email describing your situation and we'll respond as quickly as possible to assess and address your emergency.
[email protected] Use Contact Form
Gas emergency? Call National Gas Emergency: 0800 111 999
Water emergency? Contact your local water company for mains issues.
What counts as an emergency?
- Burst or leaking pipes causing water damage
- Complete loss of hot water or heating
- Blocked drains causing flooding or health risk
- Boiler failure in cold weather
- Overflowing toilets or sewage issues
Don't wait — contact us now
Every minute counts with a plumbing emergency. Reach out immediately.
[email protected]